OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET. 

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

TESTIMONIALS

LIUL DALA

GLOBAL CO.

Once we have executive buy-in, we oversee the implementation process from start to finish.

Ed Ackerman delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

We identify technology, training, and processes to take your service team to the next level. 

 

OUR SERVICES

  • On-site audits
  • Service benchmarking
  • Fresh Start training
  • Call center outsourcing
  • KPI measurement
  • Legal compliance

Ed Ackerman uses surveys, interviews, and observation to conduct a comprehensive service audit.

Ed Ackerman monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

PLANNING

EFFICIENCIES

SEASONED PROS

IMPLEMENT

ASSESSMENT